1. Introduction

Welcome to Athora Paws. This website, https://athorapaws.co.uk, is operated by [Registered business name / Company name] (trading as "Athora Paws", "we", "us" or "our"), [Company registration number, if applicable], with its address at 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

By visiting our website or placing an order, you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree, please do not use our website.

2. Using Our Website

• You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
• You agree to use the website only for lawful purposes and not to misuse it, interfere with its operation, or attempt to gain unauthorised access to any part of it.
• We may update, suspend or withdraw any part of the website at any time without notice.

3. Your Account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please tell us immediately at orders@athorapaws.co.uk if you suspect unauthorised use.

4. Products and Descriptions

We sell pet food, treats, toys, accessories, grooming products and related items. We try to describe and display our products as accurately as possible, but colours, packaging and product images may vary slightly. Product availability is subject to change, and we may limit quantities or discontinue products at any time.

Pet health products. Where we offer pet health or pharmacy products, some items may be available only with a valid veterinary prescription. We may ask for proof of prescription and can cancel or refuse any order that does not meet legal requirements. Information on our website is for general guidance only and is not a substitute for professional veterinary advice. Always consult your vet about your pet's diet, health or medication.

5. Pricing and Payment

• All prices are shown in British pounds (GBP, £) and [include / exclude] VAT unless stated otherwise.
• Delivery charges, duties and taxes (where applicable) are calculated at checkout.
• We accept the payment methods shown at checkout, which may include major credit and debit cards, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is taken when you place your order.
• We reserve the right to correct pricing or description errors. If we discover an error after you order, we will contact you with the option to proceed at the correct price or cancel for a full refund.
• Promotional discounts and offers are subject to their stated conditions and cannot be combined unless stated.

6. Orders and Contract

When you place an order, you will receive an email acknowledging it. This is not acceptance of your order. A binding contract is formed only when we dispatch your goods and send you a dispatch confirmation. We may decline or cancel an order for reasons including stock unavailability, pricing errors, suspected fraud, or where the order cannot be lawfully fulfilled.

7. Delivery

We aim to dispatch orders promptly and deliver within the timeframes shown at checkout. Delivery times are estimates, not guarantees. Risk in the goods passes to you on delivery, and ownership passes when we receive full payment. For international orders, you are responsible for any customs duties, import taxes or fees charged by your country. Please see our Shipping Policy for full details.

8. Returns, Cancellations and Refunds

Your right to cancel. If you are a consumer in the UK, you generally have the right to cancel an order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, contact us at orders@athorapaws.co.uk with your order number.

Exceptions. The right to cancel does not apply to goods that are perishable or have a short shelf life, goods that are sealed for hygiene or health reasons and have been unsealed after delivery (such as opened pet food, grooming products or health items), or goods made to your specification.

Faulty or incorrect items. If an item is faulty, damaged, or not as described, you have legal rights under the Consumer Rights Act 2015. Please contact us within a reasonable time with your order number and photos, and we will offer a repair, replacement or refund as appropriate.

Refunds. Approved refunds are issued to your original payment method, generally within 14 days of us receiving the returned goods or evidence of return. Please see our Refund Policy for full details.

9. Pet Safety

Please supervise your pet when using toys, accessories and grooming products, and choose products appropriate for your pet's size, age, species and health needs. Check ingredient lists for any allergies or dietary requirements before feeding. If your pet shows any adverse reaction, stop use and contact your vet.

10. Intellectual Property

All content on this website, including text, logos, images, graphics and design, is owned by or licensed to Athora Paws and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute or use any content for commercial purposes without our written permission.

11. Reviews, Feedback and Submissions

If you submit a review, comment or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it in connection with our business. You confirm that your submission is truthful, lawful and does not infringe anyone's rights. We may remove any content that is offensive, misleading or unlawful.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services (such as payment providers and delivery carriers). We are not responsible for their content, policies or practices.

13. Privacy and Cookies

Your personal data is handled in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR. By using our website, you acknowledge our use of cookies as described in that policy.

14. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law, and nothing affects your statutory consumer rights.

Subject to the above, we are not liable for any indirect or consequential loss, or for loss of profit, revenue or business. Our total liability to you for any claim arising from an order will not exceed the price you paid for the products concerned. The website is provided "as is" and we do not guarantee that it will be uninterrupted or error-free.

15. Events Outside Our Control

We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, strikes, supplier or carrier delays, internet or system failures, or government action.

16. Changes to These Terms

We may update these Terms from time to time. The version published on this page at the time you place your order applies to that order. Continued use of the website after changes means you accept the updated Terms.

17. General

• Entire agreement: These Terms, together with our Privacy, Shipping and Refund Policies, form the whole agreement between you and us.
• Severability: If any provision is found invalid or unenforceable, the rest will remain in effect.
• No waiver: A delay or failure to enforce any right is not a waiver of it.
• Assignment: You may not transfer your rights under these Terms without our consent.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, although if you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.

19. Contact Us

If you have questions about these Terms, please contact us:

Athora Paws
182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Email: orders@athorapaws.co.uk
Phone: +44 7848 473232
Hours: Monday-Saturday, 9:00 am - 9:00 pm